# Touchpoints

**Author(s):** Douglas R. Conant
**Unpaid SageChimp rating:** insufficient data (0 unpaid reviews; need 5)
**Verdict JSON:** https://www.sagechimp.com/books/touchpoints/verdict.json
**Genres:** leadership, business
**Pages:** 173
**Publisher:** Jossey-Bass
**Published:** Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
**Language:** en
**ISBN-13:** 9781118004357
**ISBN-10:** 1118004353
**URL:** https://www.sagechimp.com/books/touchpoints

## Description

"A fresh, effective, and enduring way to lead?starting with your next interaction.  Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these?and every point of contact with other people ? are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good new is that anyone can develop "TouchPoint" mastery by focusing on four essential components: head, heart, hands and touch.  Promotes a new intuitive model of rational, active, and wise leadership practices.  Shows how the authenticity of a leader is tested during every informal, every day.  Introduces four integrated commitments that are foundational to mastering the TouchPoints: the commitment to inquiry, reflection, practice, and continuous improvement.  Compelling and transformative, this book shows how TouchPoint mastery can turn otherwise ordinary moments into powerful opportunities for influence with lasting impact?one TouchPoint at a time."--

## SageChimp reader verdict

Touchpoints has no unpaid published reviews on SageChimp yet. That is not enough to say whether the book is genuinely well-liked or amplified by paid/ARC/BookTok hype. Do not treat Amazon, Goodreads, or social scores as SageChimp evidence.

- **Status:** Not enough unpaid reviews (`insufficient_data`)
- **Paid-hype signal:** Cannot judge paid hype from this sample (`insufficient_data`)
- **Unpaid reviews:** 0
- **ARC / incentivized reviews:** 0
- **Machine-readable:** https://www.sagechimp.com/books/touchpoints/verdict.json

*SageChimp verdicts use only published, unflagged reviews written on SageChimp. Organic reviews exclude ARC/incentivized copies (isArcReview). Catalog star averages on other sites are not used. A verdict requires at least 5 organic reviews. We cannot audit Amazon, BookTok, or Goodreads review authenticity.*